Add and Activate an Entrust Soft Token

An administrator can add Entrust Soft Tokens to your account. You can also add Entrust Soft tokens to your Instant ID as a Service account. You can have multiple Entrust Soft Tokens. For example, if you have multiple mobile devices, you might want to add an Entrust Soft Token to each one.

  1. Click Main Menu > My Profile. The My Profile page appears.
  2. Click the Authenticators tab. The Authenticators page opens.
  3. Click Add . A drop-down list of authenticators appears.
  4. Select Entrust Soft Token. The Activate Token dialog box opens.
  5. Use one of the tasks on this page to activate your Entrust Soft Token.

Note: To send an email with activation information, click Send Email. Click OK on the Activate Token dialog box to close it.

Activate Using a Link in an Email

Use this procedure to activate your soft token from a link in an email. You must be able to access the email account that receives the email on your mobile device.

  1. Open the authentication email on your mobile device.
  2. Click the activation link, for example, Click here to activate your mobile soft token.
  3. Tap either Click here if this text is displayed as a link or Alternatively, click here if the above text is not displayed as a link, depending on which link is available. The Entrust ST mobile application opens.
  4. Enter the PIN required to open your Entrust ST mobile application. The application displays the Activate Identity page, with activation details entered automatically.
  5. (Optional) Enter your name into the Name field if it has not already been entered.
  6. Select Activate. A Success window appears when the soft token is activated.
  7. Press OK to close the message. A new page opens displaying a 6 or 8-digit security code. The code updates every 30 seconds. This is the code that you must use to authenticate to Instant ID as a Service.

Activate Using a QR Code if You Have an Email

  1. Open the email sent to you from Instant ID as a Service on your computer or your mobile device. The email is sent from noreply@trustedauth.com. The email contains a QR code and password that you need to complete the assignment of the authenticator.
  2. Open your Entrust ST application on your mobile device.
  3. Enter the PIN required to access your application. If this is your first time accessing the application, enter a new PIN. The PIN gives you access to the mobile application.
  4. Tap the QR code symbol. The QR Scanner feature opens within the application.

    Note: The location of the QR code icon may vary. You can also go through your Entrust ST app to select the Scan QR code icon.

  5. Scan the QR code located near the bottom of your email using the Entrust ST mobile application. A Password Required window appears requesting the 8-digit password.
  6. In the Password Required field, enter the 8-digit password that was provided in the email.
  7. Click OK. The Activate Identity window appears on your mobile application.
  8. If it has not already been entered automatically, enter your user ID into the Identity Provider Name field. Click Done.
  9. Click Activateto register the authenticator with Instant ID as a Service and complete the assignment of the authenticator to your profile. A message appears on your mobile application confirming the successful registration of the authenticator.
  10. Click OK. A new window with a 6 or 8-digit security code appears. This is the code that you must use to access Instant ID as a Service or another application.

Activate Using a QR Code if You do not Have an Email

  1. On your Authenticators page, click  in the Actions column for the Entrust Soft Token.
  2. Select Activate from the drop-down list. The Activate Selected Token dialog box opens.
  3. Click Activate. The Activate Selected Token dialog appears. Keep this dialog box open.
  4. Scan the QR code that appears on the Activate Selected Token dialog box. A Password Required window appears requesting the 8-digit password.
  5. In the Password Required field, enter the 8-digit password that appears in the Activation Code field on the Activate Selected Token dialog box.
  6. Click OK. The Activate Identity window appears on your mobile application.
  7. If it has not already been entered automatically, enter your user ID into the Identity Provider Name field. Click Done.
  8. Click Activate to register the authenticator with Instant ID as a Service and complete the assignment of the authenticator to your profile. A message appears on your mobile application confirming the successful registration of the authenticator.
  9. Click OK. A new window with a 6 or 8-digit security code appears. This is the code that you must use to access Instant ID as a Service or another application.

Activate an Entrust Soft Token Manually

  1. Open the email on your computer (not your mobile device). The email is sent from noreply@trustedauth.com. It contains the address, serial number, and activation code information needed to complete the activation of the authenticator.
  2. Open your Entrust ST application on your mobile device.
  3. Enter the PIN required to access your application. If this is your first time accessing the application, enter a new PIN. This gives you access to the mobile application.
  4. Click Add New Identity or +. A new window appears for you to enter the information contained in your activation email.
  5. Enter the address, serial number, and activation code information included in the activation email you previously received.
  6. (Optional) Enter the name of your identity provider into the Name field if it was not automatically imported after you enter the Address information.
  7. Click Save or Activate(depending on which version of Entrust Soft Token you are using). A window with a registration code appears.
  8. Return to your Authenticators page in Instant ID as a Service.
  9. Click to the right of the Entrust Soft Token that you want to activate. A drop-down list appears.
  10. Select Complete from the drop-down list. The Complete token activation window opens.
  11. In the Enter Registration Code field, enter 10-digit registration code that appears on your Entrust Soft Token.
  12. Click Complete to register the authenticator with Instant ID as a Service.
  13. Click OK on your Entrust Soft Token mobile application.
  14. Click Yes. A window with a 6 to 8-digit security code appears. This is the code that you must use when accessing Instant ID as a Service or another application.