Reset a Password

By default, if users forget their password used to access Instant ID as a Service account, they must contact an account administrator to have it reset.

You can enable password reset to allow users  to reset their password without contacting the administrator. When set, a Forgot your password? link appears on the login page. When a user clicks this link, they are asked for their user name and second-factor credentials. If both are valid, the user is prompted to create a new password.

  • Enable Forgot Password — Refer to Manage Password Settings
  • Set Authentication Decisions — Set First Factor to password in the Resource Rule Allowed Authenticators (see Create a resource rule).
  • Assign password reset groups to users — If you have configured the Password Reset Settings of your account to require users to be part of specific groups (see the instructions to Set Password Reset Settings in Manage Password Settings, assign those groups to users accordingly (refer to Add Users).
  • Assign required second factor authenticators to users — If configured Additional Second Factor to require users resetting their password to use a second factor authenticator before they can reset their password, assign at least one of the Second Factor Authenticators Allowed to perform a Password Reset to users (refer to Manage Authenticators).

Reset a Password Using a Link

A password reset URL is available at /#/reset/<userID> where userID is optional. 

For example, if the User ID is aliceg, then the password reset link would be mycorp.<region>.trustedauth.com/#/reset/aliceg

  • If set,  userID  allows a user to skip entering their username and enter directly into the password reset flow.
  • If a user navigates directly to the reset URL when they are already logged in, the user will be logged out and they will go into the password reset flow.
  • If an invalid user ID is passed, an error message appears and the user is prompted to enter their user ID.
  • If the user clicks Cancel while in the password reset flow then they will be redirected to /#/reset.
  • If during the password reset flow it is determined that the user is unable to reset their password then they will be redirected to the login page.

Reset your User Password

You can reset your Instant ID as a Service password, You can only have one Instant ID as a Service password at a time.

Assign an Instant ID as a Service Password Authenticator

  1. Click Main Menu > My Profile. The My Profile page appears.
  2. Click the Authenticators tab. The Authenticators page appears.
  3. Click  next to the Password authenticator.
  4. Select Change Password. The Edit Password page appears.
  5. In the New Password field, enter your password.
  6. Enter the same password in the Confirm Password field.
  7. Review each item in the Password Rules box to confirm your password meets all of the requirements. A should appear to the left of each rule if the requirement has been met.
  8. Click Save.