Unlock and Disable a Entrust Soft Token

If you enter an incorrect login PIN in your Entrust ST application too many times, you are locked out of Instant ID as a Service. You can also disable or enable a soft token authenticator after it has been activated. You may want to disable a soft token if you lost the mobile device that contains the soft token. Similarly, you can enable the soft token if the device containing the soft token is found.

Unlock Your Entrust ST Authenticator

1. Select Main Menu > My Profile. The My Profile page appears.
2. Click the Authenticators tab. Your list of assigned authenticators appears.
3. Open your Entrust ST mobile application.
4. Select . A window appears that displays a PIN Reset Code.
5. On the Instant ID as a Service page, click to the right of the soft token authenticator that you want to unlock. A drop-down list appears.
6. Select Unlock. The Unlock token dialog box opens.
7. Enter the PIN Reset Code that appears on the Entrust Soft Token application.
8. Click Unlock. The Unlock token window displays an Unlock code.
9. Enter the Unlock code in the Entrust ST mobile application.
10. Select Unlock. You are prompted to enter a new PIN.
11. Enter a new 4-digit PIN.
12. Re-enter the same 4-digit PIN.
13. Enable or disable a soft token

Enable or Disable a Soft Token

1. Select Main Menu > My Profile. The My Profile page opens.
2. Click the Authenticators tab. Your list of assigned authenticators appears.
3. Click to the right of the soft token authenticator that you want to enable or disable. A drop-down list appears.
4. Do one of the following:
   • Click Disable to disable the Entrust Soft Token (for example, if the mobile device containing the Entrust Soft Token is lost or being repaired).
   • Click Enable to enable the Entrust Soft Token.
   • Click to delete the Entrust Soft Token.
5. Click Confirm on the confirmation prompt.