Enable Cloud Printing

Instant ID as a Service prints to cloud-enabled printers over the internet. To enable printing, configure the printer to communicate over the internet with the Instant ID as a Service server. Follow the instructions on this page to enable cloud printing on supported Entrust printers.

Cloud-Enabled Printer Specifications

Instant ID as a Service supports cloud printing for the following printers: 

  • Sigma DS1

  • Sigma DS2

  • Sigma DS3

  • CD800

  • CD820

  • CD870

  • CD880

  • SD260L

  • SD360

  • SD460

  • CR805

For information on supported smart cards for cloud-enabled printers, refer to Supported Smart Cards.

Note: CR805 printers operate on firmware versions R4.11.2 and R4.51.2 (or higher).

Note: CR805 printers with a serial number of NM16158 and above are compatible for cloud printing.

Note: CMYK, CMYKR, CMYK-K with Satin (Matte), and Gloss Retransfer Ribbons for CR805 printers are not supported by Instant ID as a Service.

Connect the Printer to the Internet

To enable communication between Instant ID as a Service and the printer, connect the printer to the internet using the Ethernet port. Before following these instructions, follow the instructions in the Quick Install Guide to connect the printer to the power and insert the print ribbon.

  1. Connect an Ethernet cable from a network-connected port to the Ethernet port on the printer.
  2. Note the IP Address. Connecting to the Printer Dashboard requires the IP address of the printer.

Enable SD/CD/CR805 Cloud Printing Using the Printer Manager

Use the Printer Dashboard to configure the printer for cloud printing. Before connecting to the Printer Dashboard, connect the printer to the internet.

  1. In a browser, enter the following URL to open the Printer Dashboard:

    https://[Printer IP Address]/

  2. From the Main Menu Main Menu Icon, select Configuration > Settings.
  3. From the drop-down menu, select Behavior.
    1. Expand the drop-down menu for the CloudConnection offset.
      1. Select Enable.
    2. Expand the drop-down menu for CloudLocation.
      1. Select the cloud region that matches the cloud region used by your Instant ID as a Service tenant.
  4. Click Save.

Note: Ensure that TCP port 8883 is open on the network hosting the printer.

 

Enable Cloud Printing Using the LCD Menu

After connecting the printer to the network, configure it to communicate over the internet with Instant ID as a Service to print credentials. To enable cloud printing on the printer enable cloud then select the region in which you are using the printer.

  1. Enable cloud printing.
    1. Using the LCD menu, select Configuration > Network Cloud > Cloud Connection.
    2. Select Enabled.
  2. Select a region. Selecting the region determines which Instant ID as a Service server the printer will use for receiving print jobs and other printer communications. This is the same region that you are connected to Instant ID as a Service software.
    1. Select Configuration > Network Cloud > Cloud Region.
    2. Select the region in which the printer resides.
      • United States
      • Ireland
      • Germany
      • Custom

Note: Use Custom only for financial printing.

Set a Sigma Printer Ethernet Address Using the Printer Dashboard

To set an Ethernet address for the printer connected to Instant ID as a Service, connect the printer to the internet using the Ethernet port and follow the steps below.

  1. In a browser, enter the following URL to open the Printer Dashboard:

    https://[Printer IP Address]/

  2. From the Main Menu Main Menu Icon, select Configuration > Settings.
  3. Set ETHAddressMethod to either:
    1. DHCP.
    2. Static.
      1. If ETHAddressMethod has been set to Static, update EthDnsAddress1 and EthDnsAddress2 for the static IP.

Set an Ethernet Address for SD/CD/CR805 Printers Using the Printer Manager

To set an Ethernet address for CD and SD Printers connected to Instant ID as a Service, connect the printer to the internet using the Ethernet port and follow the steps below.

  1. Navigate to Printer Setting > Communication.
  2. Set ETHAddressMethod to either:
    1. DHCP.
    2. Static.
      1. If ETHAddressMethod has been set to Static, update EthDnsAddress1 and EthDnsAddress2 for the static IP.

Configure CD and SD Legacy Printers for Cloud Printing

Use the Entrust Cloud Ready Utility v1.6 or v1.7 to add a Factory Manufacturing Certificate to CD and SD legacy printers released 2015-2020 with D3.18.4-3 firmware to enable cloud printing upon onboarding to Instant ID as a Service.

Note: Ensure the minimum D3.18.4-3 firmware version has been installed on compatible printers (SD260L, SD360, SD460, CD800, CD820, CE840, and CE870) before running the Cloud Ready Utility. Version 1.6 of the Cloud Ready utility adds support for cloud enrollment of self-signed D3-based printers, enabling printers with firmware D3.18.4-3 to connect to cloud. It requires all compatible printers to have the D3.18.4-3 firmware update before enrolling them, including printers with existing Entrust certificates. Customers wishing not to enroll D3-based printers with Entrust certificates and not update their firmware to D3.18.4-3 can instead use Cloud Ready Utility v1.5. For instructions, refer to Configure CD and SD Legacy Printers for Cloud Printing with Cloud Ready Utility 1.5.

Perform the following steps before onboarding a CD and SD printer with D3.18.4-3 firmware to Instant ID as a Service:

  1. Request the Cloud Ready Utility v1.6 or v1.7 from your MSP (Managed Service Provider).
  2. Install the Cloud Ready Utility.
  3. Run the executable for the Cloud Ready Utility. The Entrust Cloud Ready Utility window appears.
  4. In the IP field, enter the IP address of a printer then click Connect. The Cloud Ready Utility connects to the printer and displays the printer network information.
  5. Verify in the Cloud Ready Utility that "AppVersion=D3.18.4-3" displays to confirm the required firmware upgrade has been applied.
  6. Click Setup Cloud. The Cloud Location dialog box opens.
  7. Choose the printer's Cloud Location and click Select.
  8. (Optional) Export the PEM Self-Signed Certificate.
    Note: PEM Self-Signed Certificates are required only for CD and SD legacy printers that do not have a Factory Manufacturing Certificate and fall within certain manufacturing date and serial number ranges. These printers and their details are listed in the Instant IDaaS-004 Knowledge Article on TrustedCare.com, which requires a username and password for access. If you do not have access, contact your MSP.
    1. Select True in the dialog box.
    2. Click the Select button. The Save Public PEM dialog box appears.
    3. Choose a location in which to save the .PEM file.
    4. Click Save in the dialog box.
  9. Verify the Cloud Ready Utility displays "PASSED" to indicate the cloud configuration was successful.

Verify Legacy Cloud Printing Has Been Enabled for Issuance Tenants

  1. Navigate to the Instant ID as a Service login page.
  2. Log in as an administrator. The Printer Dashboard appears.
  3. Click Main Menu menu button > Service Provider > Tenants. The Tenant List appears.
  4. Select an Issuance type tenant account. The Add Tenant dialog box appears.
  5. Under the Printer certificate section, select the Enable self signed printer certificate check box if it is empty.
  6. Click Save.

Note: When adding a new tenant, the Enable self signed printer certificate check box appears on the Entitlement page of the Add Tenant dialog box.

Enable Cloud Printing while Onboarding Legacy Printers

  1. Navigate to the Instant ID as a Service login page.
  2. Log in as an administrator. The Printer Dashboard appears.
  3. Navigate to the Printers page.
  4. Click the Add button. The Add Printer dialog box appears.
  5. Enter the Device ID of the printer to onboard.
  6. Click the Upload button next to Self-signed certificate. The Open dialog box appears.
  7. Select the PEM file exported from the Cloud Ready Utility.
  8. Click Open in the dialog box.
  9. Click Add in the bottom-right corner of the Add Printer dialog box.

Configure CD and SD Legacy Printers for Cloud Printing with Cloud Ready Utility 1.5

Use the Entrust Cloud Ready Utility v1.5 to verify that a CD or SD printer with firmware earlier than the D3.18.4 update is compatible with cloud printing. Follow the steps below to configure compatible printers for cloud printing.

  1. Request the Cloud Ready Utility v1.5 from your service provider.
  2. Install and open the Cloud Ready Utility.
  3. In the IP field, enter the IP address of a printer.
  4. Click Connect. The Cloud Ready Utility connects to the printer and displays the printer network information.
  5. Click Check Setup. The Utility verifies the cloud status on the printer.
  6. Click Setup Cloud if the printer is not configured for cloud. The Cloud Location dialog box opens.
  7. Select a Cloud Location from the list.
  8. Click Select.
  9. Verify the Cloud Ready Utility displays "PASSED" to indicate the cloud configuration was successful.

Next Steps

  • Add the printer to Instant ID as a Service. For instructions refer to Add Printers.
  • Resolve any issues encountered while managing a printer. Refer to Troubleshoot Printing Issues for guidance on resolving printer issues.
  • Manage the printers configured in Instant ID as a Service. For instructions, refer to Manage Printers.