Get Started with Instant ID as a Service

Once you log in to Instant ID as a Service, your role determines the Instant ID as a Service features available to you. For more information about roles, refer to How Issuance Works.

Instant ID as a Service System Requirements

Instant ID as a Service is a cloud-based software that requires one of the following browsers:

  • Google Chrome

  • Microsoft Edge

  • Safari (iOS devices only)

Note: To enable specific access to Instant ID as a Service hosted over AWS, contact Entrust at Customer Support.

Instant ID as a Service System Requirements for Mobile Devices

Instant ID as a Service is accessible for iOS iPads and iPhones, or Android tablet and smartphone devices. Instant ID as a Service requires one of the following camera-accessible browsers:

  • Google Chrome

  • Safari (iOS devices only)

Instant ID as a Service Limitations for Mobile Devices

Mobile device users have limited access to Instant ID as a Service features. When running Instant ID as a Service through a mobile device web browser, users have access to the following features:

  • Credentials page - Enroll and print new records, and also search, open, and print existing records

  • Print Queue page - See current and past print jobs.

  • Bulk Operations page - See lists of past and current bulk operations.

Note: Switching to Desktop Mode on a mobile device is not supported and will not allow full access to Instant ID as a Service features, as mobile device screen dimensions do not support the full Instant ID as a Service interface. Use a desktop computer for full access of Instant ID as a Service.

Instant ID as a Service Supported Languages

The Instant ID as a Service user interface is available in English, Spanish, Japanese, French, or Portuguese. For more information, refer to Manage UI Languages.

Accessing Instant ID as a Service Features

The pages and features present change based on the user type and permissions. Below is a list of the expected behavior for each user type based on the default permissions.

  • Issuance Administrators view the Dashboard page after logging in and have access to all the Issuance functionality. For more information, refer to Administrator.
  • Issuance Operators are logged in to the My Profile page and have access to the Printers, Credential Designs, and Credentials pages. For more information, refer to Operator.
  • Issuance Designers view the Dashboard after logging in. They have access to the Dashboard, Printers, Credential Designs, and Credentials pages. For more information, refer to Designer.
  • Issuance Supervisors view the Dashboard after logging in. They have access to the Dashboard, Printers, Credential Designs, and Credentials pages. For more information, refer to Supervisor.

Cloud Printing Requirements

Instant ID as a Service allows users to connect to printers via the cloud. For more information on enabling cloud printing, refer to Enable Cloud Printing. Refer to the following cloud printing requirements:

  • Printer Dashboard software

  • Ensure that TCP port 8883 is open on the network hosting the printer.

Instant ID as a Service supports cloud printing to the following printers:

  • Sigma DS1

  • Sigma DS2

  • Sigma DS3

  • CD800

  • CD812

  • CD820

  • CD870

  • CD880

  • CR805

  • SD260L

  • SD360

  • SD460

Note: CMYK, CMYKR, CMYK-K with Satin (Matte), and Gloss Retransfer Ribbons for CR805 printers are not supported by Instant ID as a Service.

Session Lifetime

Once you log in, your session expires after a period of inactivity and you are automatically logged out of Instant ID as a Service. By default, Instant ID as a Service logs users out after 15 minutes. A warning appears before your session times out. If you see a Warning prompt, click Continue to avoid being logged out of your account. Issuance Administrators can change the default time out session. Refer to Manage General Authenticator Settings.

Logging Out

You are logged out of Instant ID as a Service when one of the following occurs:

  • Your session lifetime expires
  • You explicitly log out
  • Your web browser session ends (typically when you close the browser)

Note: On MacOS, quit the browser in order or the session to be terminated.

About Account Entitlements

Entitlements are the number of users and credentials allowed for an Adaptive Issuance Instant ID as a Service Help tenant. The number of credentials and users is set by the entitlement bundle. For more information on tenants, refer to the Service Provider Online Help.

Entitlement Bundles

Entitlement bundles set default entitlement settings and control access to features in Instant ID as a Service. The Essentials bundle includes limited access to features and Advanced includes access to all features.

  • Essentials:

    The Essentials bundle includes the basic level of features for designing and issuing credentials. It limits users to create 15 users and 15 credential designs.

  • Enterprise:
    Allows users to register webhooks for tenants, sending automatic notifications to specified endpoints when enrollments are created, updated, or deleted. Instant ID as a Service Enterprise can access webhooks through Instant ID as a Service or via API. For information on webhook APIs, refer to the Entrust Instant ID as a Service Issuance API Administration Guide. For instructions on using webhooks, refer to Register and Configure Webhooks.

  • Advanced:

    The Advanced bundle includes all features for designing and issuing credentials. Tenets must have the Advanced bundle to configure magnetic stripe on a credential design. It does not limit the number of credentials designs or the number of users.

  • Professional: Includes Smart Card and External database features.

  • Fleet Management as a Service (FMaaS):

    MSPs with the FMaaS entitlement bundle can view the printer status information of all the opted-in tenants/resellers. Tenants/resellers will see the option to opt-in or opt-out to FMaaS on their Printer page.

  • Mobile Flash Pass:

    The Mobile Flash Pass entitlement bundle allows users to send Mobile Flash Passes.

  • Printer:

    The Printer entitlement bundle allows users to track the total printer count for tenants/resellers.

  • IIDaaS Ribbon:

    IIDaaS Ribbon is an optional entitlement bundle that allows Managed Service Providers (MSPs) to enable IIDaaS permissions through a ribbon supply, without using annual subscriptions or per-credential charges.

    Once the IIDaaS Ribbon entitlement is enabled for an MSP, they have the option to enable it for tenants/end customers. MSPs wont be billed for tenants that are enrolled in with the IIDaaS Ribbon entitlement. Printing is possible as long as the ribbon is correctly onboarded with the corresponding bundle (the bundle assigned during a tenant creation should match the ribbon entitlement bundle).

    Note: MSPs must enable the Enable IIDaaS Ribbon check box for tenants using IIDaaS Ribbon. This allows tenants to use credits while issuing a mobile flash pass. Tenants can view the amount and expiration time of their credits by navigating to Home > Mobile Flash Pass and viewing the Mobile Flash Pass Credits section. Mobile Flash Pass (MFP) credits are exclusive to IIDaaS Ribbon tenants. MSPs with enabled MFP counters do not require credit tracking.

    Note: MSPs can enable the IIDaaS Ribbon for a tenant at any time by clicking the IIDaaS Ribbon check box. The tenant must select their purchased cloud bundle from the Adaptive Issuance Cloud Bundles drop down menu before checking the Enable IIDaaS Ribbon check box.

    • Note: The Fleet Management as a Service, MFP, Printer, and IIDaaS Ribbon entitlement bundles are all optional.